How to Make and Cancel an Appointment


Use the advice section to submit an eConsult. Select the advice section amd then select ' Ask my GP for Advice'

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Appointments may be made in any of the following ways:

  • by telephoning:

        01474 702 127 (Kent House)

       01474 873 828 (New Ash Green)   

  • by calling in at the surgery


Duty doctor-led telephone triage system

Reception will NOT be able to book face to face appointments with the GP without explicit instructions from the GP. All GP appointments will start with a telephone call

You will be asked some questions to signpost you to the most appropriate clinician to deal with your problem. We have in-house: physiotherapists, a mental health nurse and pharmacists.

Please be ready to provide the following information:

  • Your name and date of birth
  • The reason for your request for an urgent 'on-the-day’ appointment 
  • Two contact telephone numbers – where possible, landline and mobile

Please use eConsult for non - urgent matters. 

 If you cannot keep an appointment, please inform us as soon as possible as this will assist in an over subscribed situation. 

If you want an appointment with a specific doctor, it is advisable that you state this on your eConsult

If you are unsure as to whether you need an appointment and whether it is urgent, you can discuss this with the receptionist in confidence so that you can be guided through the system.

If you have forms to be completed, bring these to the surgery and ask to speak to the secretary as an appointment is often not required.



If you would like to cancel an appointment please call 01474 702 127