Contact Us Online

With our online total triage service you can submit any medical query, including requests for appointments, sick notes and more.

Use Anima

What is Anima Online Triage?

We are pleased to announce an update to the way our patients can request appointments and other healthcare-related items. We have introduced a new triage system called Anima, completely replacing the previous system, eConsult which we have had in place since 2022.

Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you request appointments and how our staff assess your condition.

Anima allows our team to continue to improve access times by helping us to direct you to the most appropriate care for your medical needs. This ensures we make use of our limited resources in the most safe and efficient way. All appointments will continue to be offered according to clinical urgency and need. By using this triage system, it means that patients will be managed more equitably and effectively, connecting our patients efficiently to the right person for the right service.

For patients who meet any of the criteria below, please be reassured you can still call the surgery on 01474 702127 where one of our Reception team will be able to assist you:

• If you do not have access to the internet, or struggle using it;
• If you have a language barrier;
• If you have a disability;
• If you are in mental health crisis;
• If you are neurodivergent.

When to use Anima Online Triage:

• General medical advice for new or on-going concerns
• Administrative queries
• Prescription queries
• Requests for sick / fit notes
• Home visit requests
• Chasing test results
• Chasing referrals
• Chasing medical reports and other non-NHS work

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