Contact Us Online

With our online total triage service you can submit any medical query, including requests for appointments, sick notes and more.

Use Anima

What is Anima Online Triage?

We are pleased to announce an update to the way our patients can request appointments and other healthcare-related items. We have introduced a new triage system called Anima, completely replacing the previous system, eConsult which we have had in place since 2022.

Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you request appointments and how our staff assess your condition.

Anima allows our team to continue to improve access times by helping us to direct you to the most appropriate care for your medical needs. This ensures we make use of our limited resources in the most safe and efficient way. All appointments will continue to be offered according to clinical urgency and need. By using this triage system, it means that patients will be managed more equitably and effectively, connecting our patients efficiently to the right person for the right service.

For patients who meet any of the criteria below, please be reassured you can still call the surgery on 01474 702127 where one of our Reception team will be able to assist you:

If you do not have access to the internet, or struggle using it;
If you have a language barrier;
If you have a disability;
If you are in mental health crisis;
If you are neurodivergent.

When to use Anima Online Triage:

General medical advice for new or on-going concerns
Administrative queries
Prescription queries
Requests for sick / fit notes
Home visit requests
Chasing test results
Chasing referrals
Chasing medical reports and other non-NHS work

Anima Opening Hours

From 1st October, Anima will be available to access between 8am and 6.30pm Monday to Friday.

Please note that once we reach capacity, you may be directed to NHS 111 or your local urgent treatment centre for further support.

From 1 October 2025, NHS guidance requires GP practices to keep their online request systems open throughout the working day.

Submitting Requests Online

Anima Triage: Weekdays, 8am to 6:30pm
Use for routine appointment or admin requests
Access here

Urgent Requests

Reviewed from 8am each morning
Capacity fills quickly – submit urgent requests early
Same-day care via duty doctor, paramedic, and advanced nurse practitioner teams
Once capacity is reached, urgent requests will not be fast-tracked
If seriously unwell, call 999 or attend A&E

If You Cannot Use Online Tools

Same capacity rules apply to phone & reception requests
Please use online whenever possible to keep phone lines free for urgent and vulnerable patients

After You Submit a Request

A GP reviews every request
Reply within 1 working day
Possible outcomes: advice by text, email, or phone; prescription; appointment (phone, video, or face-to-face); or redirection to Pharmacy, Dentist, or other services

Pharmacy First – Walk-In Services & The NHS App

Pharmacies can assess and treat:

ear infections (1–17 yrs)
impetigo (1+ yrs)
infected insect bites (1+ yrs)
shingles (18+ yrs)
sinusitis (12+ yrs)
sore throat (5+ yrs)
urinary tract infections (women 16–64 yrs)

Other pharmacy services: oral contraception (initiation & repeats), free adult blood pressure checks.

The NHS App lets you: view your medical record, see test results, order repeat prescriptions, book or cancel some appointments, and access trusted NHS advice.

Our patients have one of the highest NHS App uptake rates in Kent & Medway, even with an older population.

Thank you for supporting your practice and community.