Anima Opening Hours

From 1st October, Anima will be available to access between 8am and 6.30pm Monday to Friday. 

Please note that once we reach capacity, you may be directed to NHS 111 or your local urgent treatment centre for further support.

Important Patient Update

From 1 October 2025, NHS guidance requires GP practices to keep their online request systems open throughout the working day.

Submitting Requests Online

• Anima Triage: Weekdays, 8am to 6:30pm
• Use for routine appointment or admin requests
• Access here

Urgent Requests

• Reviewed from 8am each morning
• Capacity fills quickly – submit urgent requests early
• Same-day care via duty doctor, paramedic, and advanced nurse practitioner teams
• Once capacity is reached, urgent requests will not be fast-tracked
• If seriously unwell, call 999 or attend A&E

If You Cannot Use Online Tools

• Same capacity rules apply to phone & reception requests
• Please use online whenever possible to keep phone lines free for urgent and vulnerable patients

After You Submit a Request

• A GP reviews every request
• Reply within 1 working day
• Possible outcomes: advice by text, email, or phone; prescription; appointment (phone, video, or face-to-face); or redirection to Pharmacy, Dentist, or other services

Pharmacy First – Walk-In Services & The NHS App

Pharmacies can assess and treat:

• ear infections (1–17 yrs)
• impetigo (1+ yrs)
• infected insect bites (1+ yrs)
• shingles (18+ yrs)
• sinusitis (12+ yrs)
• sore throat (5+ yrs)
• urinary tract infections (women 16–64 yrs)

Other pharmacy services: oral contraception (initiation & repeats), free adult blood pressure checks.
 

The NHS App lets you: view your medical record, see test results, order repeat prescriptions, book or cancel some appointments, and access trusted NHS advice.

Our patients have one of the highest NHS App uptake rates in Kent & Medway, even with an older population.

Thank you for supporting your practice and community.

Published: Sep 29, 2025